Sonicwall Support Agreement
Support for future versions of the platform, new services packs and other related technologies will be taken into account and taken into account during the regular maintenance and release cycles of our products. This provides continuous bottom-up compatibility of our products, as they are used in customer environments. It should therefore be noted that there is a delay between the availability of the latest version of the platform technology or service patch, and the certified product version to work with our products. Please contact support if you have any questions about the current state of support for a specific product and platform, patch or third-party product support, which is not explicitly documented in our release notes. SonicWall Support Services was intended for SonicWall customers whose support has expired and who need or need assistance. When the support contract has expired and you activate a new one-year support contract, it will be traced back until the end of the previously expired support contract. SonicWall provides telephone and web support (via email) for active security services, regardless of which app on which the subscription is enabled. Security support requires an active support contract for the application on which the service is performed. SonicWall requires continuous coverage for support agreements. Appliances with expired warranty or assistance contracts are considered “non-compliant with the support.” Support Services Pure reporting provides the opportunity to bring these appliances back into compliance and up to date. In general, new agreements are activated retroactively until the expiry date of the last support contract. You need the following information to create an support case: If you receive software or firmware updates or upgrades, you must be subject to an active support contract for the product, which SonicWall has identified as authorized to update/upgrade to install and use the software or firmware update, and you can only use the software or firmware update for products for which you have purchased a support.
B if you only have one unit under an active support contract, you cannot install software/firmware that is provided as part of such a support contract for units that are not covered by the support). An update or upgrade of the software or firmware replaces and/or completes the product that served as the basis for your update/upgrade right and does not provide you with an additional license (copy) of the software or firmware to be used separately from the product that will be updated/updated as part of the support contract.
